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FAQ2018-10-18T16:38:26+00:00

FAQ

I don’t see any lines. What does it mean?2018-10-18T16:31:55+00:00

The lines indicating the risk level could be faint. Any line, even if faint, should be interpreted as a line.

Should you suspect a problem with the test, please contact Customer Service at indicaid@phasesci.com.

I accidentally spilled the test solution. Is it harmful?2018-10-18T16:35:29+00:00

The test solution is not harmful. Wipe the solution down with disposable paper towels or tissue paper.

Avoid having the test solution come into contact with your eyes, skin and mouth. If contact occurs with the eyes, flush with water immediately and seek medical help. If contact occurs with your skin or mouth, wash the area with soap and rinse with water.

What do I do with the test unit after reading the results?2018-11-05T15:19:51+00:00

Record your result on our companion mobile APP so you can track your progress over time. Afterwards, dispose of the test unit by throwing it into the garbage just like any household trash.

How does the test work?2018-11-05T15:29:56+00:00

This test measures the amount of S. mutans (Streptococcus mutans) in your mouth. S. mutans play a major role in causing tooth decay. Scientific studies have found that the more S. mutans in your mouth, the more likely you would be to develop tooth decay.

Note that this test is only an assessment of your risk of developing tooth decay, and does not provide a diagnosis of or treatment for tooth decay.

What does it mean if I have “very high” or “high” or “average” risk?2018-11-06T10:48:07+00:00

The higher the risk level indicated by your test results, the more likely you would be to develop tooth decay.

Please refer to the Recommended Action in the instruction sheet or Interpreting Your Results in “How To Use” section of this website based on your test results, and consult your dentist for ways to improve your dental health.

Does it mean I have tooth decay if I have high risk?2018-11-06T10:49:06+00:00

A high risk suggests that you will have a higher chance of developing tooth decay. The test does not provide a diagnosis of the presence of tooth decay.

Please refer to the Recommended Action in the instruction sheet or Interpreting Your Results in “How To Use” section of this website based on your test results, and consult your dentist for ways to improve your oral health.

How often should I repeat the test?2018-11-06T10:49:50+00:00

Please refer to the Recommended Action in the instruction sheet or Interpreting Your Results in “How To Use” section of this website based on your test results, and consult your dentist. As a best practice, performing the test at least once every 6 months is recommended, and repeat the test between 1 to 3 months if your test result indicates “high” to “very high” risk.

You could also download our mobile APP to set up reminders for your next test and track your results over time.

What is the best way to record my results?2018-11-05T15:24:59+00:00

You could download our mobile APP to read and automatically record your results. The APP will also help you track your results over time, and provide resources to help you develop good dental habits.

When should I visit my dentist?2018-11-06T10:50:28+00:00

Please refer to the Recommended Action in the instruction sheet or Interpreting Your Results in “How To Use” section of this website based on your test results. As a best practice, regular dental visits are recommended, though the interval for these visits should be determined by your dentist.

You could also download our mobile APP to set up reminders for your next appointment, and get resources to help you develop good dental habits.

If I take all the recommended steps, how soon should I expect improvements in test results?2018-11-05T15:35:28+00:00

This depends on many factors. Consult your dentist for ways to improve your oral health. You could also download our mobile APP for resources to help you develop good dental habits.

I have taken all the recommended steps based on my risk level and have not seen improvements. What else should I do?2018-11-05T15:28:46+00:00

Consult your dentist for ways to improve your oral health. You could also download our mobile APP for resources to help you develop good dental habits.